A Blind Box is a sealed package that contains one surprise collectible item from a specific series.You won’t know which figure you’re getting until you open it — that’s part of the fun!

Nope — the surprise is what makes it exciting! All Blind Boxes are randomly packed by the manufacturer, so we don’t know which figure is inside either.

Yes! Most Blind Box collections include 1 or more secret (chase) figures, with limited availability. If you get one — lucky you!

At PlaneToyz, we are proud to be an official retailer of all the Blind Boxes we offer.We source our products directly from licensed factories and official distributors, ensuring every item is 100% authentic.You get the real deal, exactly as intended by the original creators — no fakes, no surprises (except the fun kind inside the box). Official products. Verified partners. Total peace of mind.

We accept a variety of secure payment methods, including: Visa, Mastercard, American Express

Your transactions are protected with industry-standard encryption for a worry-free checkout experience.

If your order hasn’t been shipped yet, you can contact us quickly to request a change or cancellation.

Once the order is shipped, cancellations are no longer possible — but you can still return the item once received, in line with our return policy.

Delivery times vary depending on your location:Europe: 5 to 7 business daysInternational: 7 to 14 business daysWe also offer express shipping options for select countries — available at checkout.

Yes, we ship worldwide! Shipping fees and delivery times vary depending on your destination country — you’ll see all details clearly at checkout.

Shipping fees depend on your location and the weight of your order.The exact amount will be calculated at checkout, before you confirm your purchase.We also regularly offer free shipping on select orders and during special promotions — keep an eye out!

Once your order has been placed and shipped, you’ll receive a tracking number by email.You can use it to track your package in real time, either on our website or via the carrier’s tracking page.If you have any questions, feel free to reach out to our customer support team — we’re here to help!

If your order hasn’t arrived within the estimated timeframe, first check the tracking status using your tracking number.If the delay continues or the tracking hasn’t updated, please contact us — we’ll reach out to the carrier and do our best to resolve the issue quickly.

When placing your order, make sure to enter a valid email address.You’ll receive all notifications related to shipping, delivery, and tracking directly in your inbox.

Yes, you can return your item within 14 days of receiving it, as long as it’s unopened, unused, and in its original condition.

To arrange a return or exchange, simply contact our customer support — we’ll take care of the rest!

If you’d like to return a product, please contact our customer support to receive return instructions and the return address.Once we’ve received and inspected the item, we’ll proceed with a refund or exchange, depending on your preference.

Once we receive your returned item, your refund will be processed within 5 to 10 business days.You’ll receive a confirmation email as soon as the refund has been issued.

Yes — all payments made on our site are 100% secure, protected by SSL encryption protocols.This ensures that your personal and payment information is fully encrypted and safe at every step of the checkout process.

Si vous rencontrez un problème lors de votre paiement, veuillez nous contacter immédiatement pour que nous puissions vérifier et résoudre la situation dans les plus brefs délais.